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WELCOME HOME

BUILDING WEALTH THROUGH HOMEOWNERSHIP

SAN FRANCISCO | OAKLAND | SAN JOSE | NORTHERN CALIFORNIA | BAY AREA

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CODE OF ETHICS

REALTORS®’ Pledge of Performance and Service

The NATIONAL ASSOCIATION OF REALTORS® adopted the Code of Ethics in 1913, following the professions of medicine, law, and engineering.

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REALTORS® are real estate professionals who have chosen to join the National Association and abide by its strict Code of Ethics

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What does this mean to you? It means that any REALTOR® with whom you work has voluntarily agreed to abide by a Code of Ethics, based on professionalism and protection of the public.

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REALTORS® are subject to disciplinary action and sanctions if they violate the duties imposed by the Code of Ethics.

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The Code of Ethics is a detailed document that spells out the professional responsibilities of every REALTOR®.

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Do not hesitate to ask a REALTOR® for a copy of the Code, including the Standards of Practice. The Code is your assurance of dealing with a professional who has your best interests in mind.

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The Code of Ethics consists of seventeen Articles and related Standards of Practice. The basic principles of the Code are summarized here.

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Please note that the following is not a substitute for the Code, but simply a general overview of the Code’s key principles. For additional information about the Code of Ethics and its enforcement, speak with a REALTOR® or contact the local association of REALTORS® nearest you.

DUTIES TO CLIENTS AND CUSTOMERS

Article 1

REALTORS® protect and promote their clients’ interests while treating all parties honestly.

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Article 2

REALTORS® refrain from exaggeration, misrepresentation, or concealment of pertinent facts related to property or transactions.

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Article 3

REALTORS® cooperate with other real estate professionals to advance their clients’ best interests.

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Article 4

When buying or selling on their own account or for their families or firms, REALTORS® make their true position or interest known.

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Article 5

REALTORS® do not provide professional services where they have any present or contemplated interest in property without disclosing that interest to all affected parties.

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Article 6

REALTORS® disclose any fee or financial benefit they may receive from recommending related real estate products or services.

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Article 7

REALTORS® accept compensation from only one party, except where they make full disclosure to all parties and receive informed consent from their client.

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Article 8

REALTORS® keep the funds of clients and customers in a separate escrow account.

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Article 9

REALTORS® make sure that details of agreements are spelled out in writing whenever possible and that parties receive copies.

DUTIES TO THE PUBLIC

Article 10

REALTORS® give equal professional service to all clients and customer irrespective of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. REALTORS® do not discriminate in their employment practices.

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Article 11

REALTORS® are knowledgeable and competent in the fields of practice in which they engage or they get assistance from a knowledgeable professional, or disclose any lack of expertise to their client.

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Article 12

REALTORS® are honest and truthful in their communications and present a true picture in their advertising, marketing, and in other public representations.

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Article 13

REALTORS® do not engage in the unauthorized practice of law.

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Article 14

REALTORS® willingly participate in ethics investigations and enforcement actions.

DUTIES TO REALTORS

Article 15

REALTORS® make only truthful, not misleading, comments about other real estate professionals.


Article 16

REALTORS® respect the exclusive representation or exclusive brokerage relationship agreements that other REALTORS® have with their clients.


Article 17

REALTORS® arbitrate and mediate financial disagreements with other REALTORS® and with their clients.

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